Privacy Policy - Chingford Skip Hire

At Chingford Skip Hire, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your data when you engage with our services.

1. Introduction

Welcome to Chingford Skip Hire. We value your trust and are dedicated to maintaining the confidentiality and security of your personal information. This policy explains our practices regarding the collection, use, and disclosure of your information.

2. Information We Collect

We may collect various types of information to provide and improve our services to you. The information we collect includes:

Personal Information: Name, address, email address, phone number.
Transactional Information: Details of skip hire bookings and payments.
Technical Data: IP addresses, browser type, operating system.
Usage Data: How you interact with our website and services.

3. How We Use Your Information

Your information is used to:

Provide Services: Processing and managing your skip hire bookings.
Improve Our Offerings: Enhancing our website and services based on your feedback and usage patterns.
Customer Support: Responding to your inquiries and resolving issues.
Marketing Communications: Sending you promotional materials, if you have opted in to receive them.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
Legal Obligation: Processing is necessary for us to comply with the law.
Legitimate Interests: Processing is necessary for our legitimate interests, provided these are not overridden by your rights.

5. Sharing Your Information

We may share your information with:

Service Providers: Third-party companies that help us provide our services, such as payment processors and delivery partners.
Legal Authorities: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.

6. Data Security

Your data security is paramount to us. We implement a variety of security measures to protect your personal information:

Encryption: Data is encrypted during transmission and storage.
Access Controls: Only authorized personnel have access to your personal data.
Regular Audits: We conduct regular security assessments to identify and mitigate potential vulnerabilities.

7. Your Rights

You have the following rights regarding your personal data:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You can request corrections to any inaccurate or incomplete data.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request the limitation of our processing of your data.
Right to Data Portability: You can request to receive your data in a structured, commonly used format.
Right to Object: You can object to the processing of your data for certain purposes.

To exercise these rights, please contact us using the information provided in this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you use our website and allow us to remember your preferences.

Essential Cookies: Necessary for the website to function properly.
Performance Cookies: Help us analyze website usage and performance.
Functional Cookies: Remember your preferences and settings.
Advertising Cookies: Used to deliver relevant advertisements to you.

You can control cookie settings through your browser, but disabling certain cookies may affect your experience on our website.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure that appropriate safeguards are in place to protect your data during such transfers, complying with relevant data protection laws.

10. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently received personal data from a child, we will take steps to delete it as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website.

12. Your Consent

By using our services, you consent to the terms outlined in this Privacy Policy.

13. How to Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us as described in our Terms and Conditions.